Thank you for choosing Nour Al Shifa Women's Healing Center. In order to provide the best service possible to our clients, we have implemented the following policies:

Cancellation & No Show Policy

A $25 deposit is required at the time of scheduling to secure your appointment. This deposit is non-refundable in the event of cancellation. We require at least 24 hours’ notice to cancel an appointment. If a client cancels with less than 24 hours’ notice, the deposit will not be refunded or applied to a future session. Clients who fail to show up for a scheduled appointment or neglect to notify us in advance will forfeit their deposit with no refund. We understand that emergencies and illnesses can arise. Last-minute cancellations due to verifiable emergencies, illnesses, or
inclement weather may be exempt from cancellation fees at the practitioner’s
discretion.

Late Arrival Policy

All scheduled appointments will end at the scheduled ending time in order for us to stay on schedule. Clients who arrive late to their scheduled appointment will be charged for the full session and will not receive a time extension. For your first appointment, please arrive 20 minutes prior to your scheduled appointment time to allow time to complete the Client Intake Form. For all other appointments, please arrive 10 minutes before your scheduled appointment time to allow time to undress and get on the table to enjoy a relaxed and unhurried experience.

Session Termination

Only professional cupping and massage therapy and yoni steaming services for relaxation or therapeutic purposes are offered. Massage services will be terminated immediately in the event of inappropriate conduct of any kind. This includes harassment, threatening speech or behavior, sexual advances or requests, or disrespectful actions or language. A session will not be conducted if the client is under the influence of drugs or alcohol. If the massage is terminated for any of these reasons, full payment for the scheduled session is still required.

Draping Policy

Clients will be appropriately draped with a sheet and/or towel at all times during their massage. Only areas of the body that are currently being treated will be exposed. The breast and genital areas will always remain draped and are never massaged.

Policy Questions: Send all policy questions to support@nouralshifa.com.